Freshedesk Contact Center (form

Varies with device

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Freshworks Inc
Oct 14, 2022
device dependent
Varies with device
Varies with device
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With the Freshdesk Contact Center mobile app, reach out or be available to your customers even while on the go. Your phone system is in your pocket! The smartly designed features of this app help you address every call that comes your way, and solve your customers’ problems then and there.

Provide timely solutions to your customers and put your best foot forward in your business’s support game!

Features of our cloud-based phone system

Calls: Make and receive calls at your convenience.

Contacts: Dial saved phone contacts from within your Freshdesk Contact Center app

Agent status: Set your availability by toggling between being online and offline from within the app.

Recent calls: Directly engage with your most recent callers from the list of recent calls

On-call functions: While on call, you can mute, transfer the call to another phone user, or put your call on hold to provide a clean customer experience. You can also navigate to other screens in the app while on the call.

Follow up actions Tap on an item in your call history to return the call or view the call summary, notes and play the recording.

Multiple incoming calls View all your incoming calls in queue on one single screen

Tickets: Convert your important and unresolved calls as tickets in Freshdesk.

Leads: Add your call notes and recordings to your CRM lead entry.

Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days, for free.

What's new

Forward live calls to queue/IVR in Freshdesk Contact Center
* In addition to transferring calls to team members, agents can forward an ongoing call to a queue or IVR. Avoid escalations, maximize agent performance, and instantly connect customers with the expert team.

Bug fixes and improvements
* We're always making improvements to Freshcaller so that you don't miss a thing.



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